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Monday 20 December 2010

MCM301- Communication skills Complete Past Paper FinalTerm 2008

FINALTERM  EXAMINATION
Fall 2008
MCM301- Communication skills (Session - 1)
Ref No: 
Time: 120 min
Marks: 81
Student Info
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Question No: 1    ( Marks: 1 )    - Please choose one
 When people ask you for information and you can’t honor the request, you may answer with:

       Direct approach only
       Indirect approach only
       None of the given options
       Both direct and indirect approach                          
   
Question No: 2    ( Marks: 1 )    - Please choose one
 In a well written disappointing newsletter all of the following points are important, except:

       Enough detail to make the reason for the refusal logically acceptable
       Explaining the company’s policy as logical rather than rigid
       Offering an apology for the decision              
       Avoiding negative personal expressions
   
Question No: 3    ( Marks: 1 )    - Please choose one
 Which of the following is not a part of the writing plan of a reservation letter?

       A fast-start opening which identifies the type of room desired and the days needed
       A section which mentions arrival and departure times
       A section describing the quality of the room you booked in the other hotel         
       A courteous, action-oriented closing, which mentions your desire for a confirmation
   
Question No: 4    ( Marks: 1 )    - Please choose one
 The letters written to book some place like room, hall etc are called:

       Informal social invitation letters
       Reservation letters               
       Claim letters
       Order letters
   
Question No: 5    ( Marks: 1 )    - Please choose one
 Which of the following is not suggested for an appropriate ending of business writing (request letters)?

       Keep the ending paragraph as long as circumstances allow.                         
       State who is to perform the desired action if the action is to be performed by someone other than the reader.
       Include reader-benefit material, if appropriate.
       Avoid the inclusion of negative information in the ending.
   
Question No: 6    ( Marks: 1 )    - Please choose one
 In a direct request letter, request can be presented in:

       Middle paragraph
       Closing sentence
       First sentence                         
       Closing paragraph
   
Question No: 7    ( Marks: 1 )    - Please choose one
 Which of the following is NOT the stage of effective business writing?
       Planning Stage
       Organizing Stage
       Drafting Stage
       Body Composition Stage
   
Question No: 8    ( Marks: 1 )    - Please choose one
 While preparing for effective business writing Drafting Stage involves all of the following EXCEPT:
       Develop appropriate beginning paragraph
       Compose the body
       Develop appropriate ending paragraph
       Editing
   
Question No: 9    ( Marks: 1 )    - Please choose one
 Which of the following is NOT a result of incomplete messages?
       Loss of goodwill
       Loss of valued customers
       Loss of sales
       Gaining the good name
   
Question No: 10    ( Marks: 1 )    - Please choose one
 “His GPA in 2000 (MBA) was 3.9 on a four point scale.” Which of the following is a correct and more concrete form of this statement?
       His GPA was 3.9 on a four point scale.
       His GPA was good in 2000.
       He got a good score in his MBA Program.
       All of the given options
  
Question No: 11    ( Marks: 1 )    - Please choose one
 The vocabulary of informal writing is:
       Less difficult
       Tricky
       Intricate
       All of the given options
   
Question No: 12    ( Marks: 1 )    - Please choose one
 Which one of the following is not a fallacy about resume?
       The purpose of a resume is to list all your skills and abilities.
       The more good information you present about yourself in your resume, the better.
       If you want a really good resume, have it prepared by a resume service.
       The objective of a resume is to kindle the employer interest and generate an interview.
   
Question No: 13    ( Marks: 1 )    - Please choose one
 The suggested plan for a sales letter includes all of the following elements, EXCEPT:
       An opening that could detract the reader’s attention
       A section that captures the reader’s interest in the product or service you are selling
       A section designed to establish desire and conviction on the part of the reader
       A courteous, action-oriented closing
   
Question No: 14    ( Marks: 1 )    - Please choose one
 Where do cultural styles of audience in persuasion tend to differ?
       Differ in their responses to persuasive appeals
       Differ in their levels of visible emotion
       Differ in how they regard supporting materials
       All of the given options
   
Question No: 15    ( Marks: 1 )    - Please choose one
 When scientists note that the average temperature is rising each year in Sydney, Cairo, Tokyo, and other major cities, they conclude that the entire globe is warming up. Which form of reasoning are they using?
       Emotional
       Narrative
       Deductive
       Inductive
   
Question No: 16    ( Marks: 1 )    - Please choose one
 What do motivational appeals refer to?
       Emotions
       All of the given options
       Values
       Psychological needs
   
Question No: 17    ( Marks: 1 )    - Please choose one
 Which of the following methods cannot be used to capture attention in the opening paragraph of a persuasive message?
       Use of color
       Use of receiver's name
       Use of conjunction
       Use of an interjection
   
Question No: 18    ( Marks: 1 )    - Please choose one
 Which of the following must NOT be adopted in preparing disappointing news messages?
       Use sales-promotion material whenever appropriate.
       Consider using an implicit refusal rather than an explicit refusal.
       Capitalize on what you can do for the reader rather than what you cannot do.
       Use negative words or phrases.
   
Question No: 19    ( Marks: 1 )    - Please choose one
 All of the following functions are performed by a good buffer, except:
       Compliments the reader
       Expresses your appreciation for being thought of
       Assures the reader of your attention to the request
       Indicates your lack of understanding of the reader’s needs
   
Question No: 20    ( Marks: 1 )    - Please choose one
 All of the following is achieved by adopting audience centered tone in a disappointing news message, EXCEPT:
       Accepting that your disappointing-news represents a firm decision
       Understanding that, under the circumstances, your decision was fair and reasonable
       Remain well disposed toward your business
       Destroying the receiver’s pride
 
Question No: 21    ( Marks: 1 )    - Please choose one
 Which of the following is true about goodwill messages?
       Seemingly informative
       Presented to change attitudes
       Presented to change behaviors
       All of the given options
   
Question No: 22    ( Marks: 1 )    - Please choose one
 Which statement would be the best close for an adjustment letter?
       We regret the trouble that the faulty keyboard caused you.
       Your new keyboard is being air expressed to you.
       Your business is appreciated.
       You may be interested in upgrading your internal memory with our inexpensive chips.
   
Question No: 23    ( Marks: 1 )    - Please choose one
 The direct plan can be used for:
       Sales messages
       Request refusals
       Claims
       None of the given options
  
Question No: 24    ( Marks: 1 )    - Please choose one
 Bc is an abbreviation of which of the following?
       Blind copy
       Branded copy
       Begged copy
       Before copy
   
Question No: 25    ( Marks: 1 )    - Please choose one
 Which of the following method of outlining topic presents the specific information first, followed by the conclusion?
       Direct method
       Indirect method
       Supporting method
       Sustaining method
   
Question No: 26    ( Marks: 1 )    - Please choose one
 While preparing for effective business writing Planning Stage involves all of the following EXCEPT:
       Determine your purpose
       Consider your reader
       Determine the appropriate content
       Choose your clothes
   
Question No: 27    ( Marks: 1 )    - Please choose one
 Example of small group throughput processes include:
       Solutions and decisions
       Group members' personal satisfaction
       Group norms
       Group members' abilities and skills
   
Question No: 28    ( Marks: 1 )    - Please choose one
 Diversity is important to the success of groups. What does it imply?
       Group members should tolerate diversity
       Group members should encourage and support diversity
       Group members should be honest in their personal views toward diversity
       Co-cultures can contribute to group dysfunction if differences dominate group goals
   
Question No: 29    ( Marks: 1 )    - Please choose one
 Visual aids perform which of the following functions?
       Emphasizing important points
       Illustrating how things work
       Illustrating how things are related to one another
       All of the given options
   
Question No: 30    ( Marks: 1 )    - Please choose one
 Which of the following information is true for bar charts, simple column charts and multi-column charts?
       All can be used effectively for the same purpose
       Can be used to illustrate varied values
       Are usually not good visual aids
       All of the given options
   
Question No: 31    ( Marks: 1 )    - Please choose one
 Which one of the following is NOT a common reason for disruptive behavior?
       Resistance to change.
       Resentment of the presenter.
       Repetition of behavior that is successful for the detractor.
       Reappearance of the presenter.
   
Question No: 32    ( Marks: 1 )    - Please choose one
 How do having your hands on your hips, pointing with your index finger, and pounding your fists is commonly interpreted as?
       Open or confident
       Dictatorial or arrogant
       Insecure or nervous
       Happy or pleased
   
Question No: 33    ( Marks: 1 )    - Please choose one
 When does a presentation begin?
       The moment you begin speaking.
       The moment you are asked to give a presentation.
       The moment you are in view of your listeners.
       The moment you decide on a topic for your presentation.
   
Question No: 34    ( Marks: 1 )    - Please choose one
 Which of the following is the skill of speaking in distinct syllables?
       Articulation
       Fillers
       Inflection
       Monotone delivery
   
Question No: 35    ( Marks: 1 )    - Please choose one
 Which one of the following is a method of arranging informa­tion by dividing it into parts?
       Spatial pattern
       Chronological pattern
       Topical pattern
       Logical pattern
  
Question No: 36    ( Marks: 1 )    - Please choose one
 When a quotation is quite long for the introduction of speech, it is suggested that the presenter may:
       Use it as it is at the beginning of the presentation
       Use it as it is at the conclusion of the presentation
       Paraphrase the quotation to avoid confusion and/or boredom
       Decide not to take advantage of the quotation
   
Question No: 37    ( Marks: 1 )    - Please choose one
 Which of the following is usually related to environmental factors that affect the communication?
       Listener barrier
       Sender barrier
       Physical barrier
       Resistance
   
Question No: 38    ( Marks: 1 )    - Please choose one
 Which of the following barriers are most often the hardest to identify and reduce or eliminate?
       Physical barriers
       Listener barriers
       Sender barriers
       None of given options
   
Question No: 39    ( Marks: 1 )    - Please choose one
 The sender analyzes the receiver's knowledge so that the he/she could:
       Compose the message at the proper level.
       Emphasize receiver benefits.
       Choose the approach to use in the message.
       Avoid making a negative impression.
  
Question No: 40    ( Marks: 1 )    - Please choose one
 What does Communication breakdown mean?
       We have been ineffective in communication.
       We have been effective in communication.
       We have been helpful in communication.
       We physically broke communication.
   
Question No: 41    ( Marks: 1 )    - Please choose one
 Farhan talking with his friend on telephone is an example of which type of communication?
       Mediated communication
       Mass communication
       Interpersonal communication
       Intrapersonal communication
 
Question No: 42    ( Marks: 1 )    - Please choose one
 Which of the following is correct for the person who attaches meaning to a message?
       Channel
       Receiver
       Sender
       Encoder
   
Question No: 43    ( Marks: 3 )
 What are the advantages of writing functional resumes?
   
Question No: 44    ( Marks: 3 )
 Write down the elements of the suggested plan for writing a direct-inquiry letter?
   
Question No: 45    ( Marks: 3 )
 What do you know about informational meetings? Explain.
   
Question No: 46    ( Marks: 5 )
 Discuss the characteristics of good news letters.
   
Question No: 47    ( Marks: 5 )
 What questions must be kept in mind while evaluating the work during editing stage?
   
Question No: 48    ( Marks: 10 )
 What is a good news letter? Discuss the format or suggested plan adopted for the letters accepting invitations.  (2+8)
   
Question No: 49    ( Marks: 10 )
 Discuss the guidelines that must be followed for effective and courteous writing.

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