| | |  | | | | | Announcement in Middle East & Asia Technology Leadership & Decision Makers ★ CIO CTO CDO CAO CMO CSO CXO VP Director | | | | | | | |  | | | Qamar Zia | | Senior executive, entrepreneur and technology influencer with expertise in Cloud infrastructure, Big Data & Blockchain | | | | | | Dear members,
According to the Forrester research, more than 30% of business process management (BPM) initiatives had customer experience (CX) improvement as a primary driver.
We would like to share with you the latest eBook from bpm'online on how BPM can help organizations to stay at the forefront of customers' mind.
DOWNLOAD: https://www.bpmonline.com/bpm-customer-experience-2017?activity=meast
Read our eBook to learn:
• What key aspects organizations need to consider to become truly customer-centric
• How BPM helps to align digital customer experience and operational efficiency
• What metrics organizations need to employ to measure the customer experience
DOWNLOAD: https://www.bpmonline.com/bpm-customer-experience-2017?activity=meast
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