FINALTERM EXAMINATION
Spring 2010
MGT502- Organizational Behaviour (Session - 3)
Time: 90 min
Marks: 69
Question No: 1 ( Marks: 1 ) - Please choose one
Essential elements of TQM include all EXCEPT:
► Analysis of customer quality needs
► Benchmarking
► Rewarding
► Standards
Question No: 2 ( Marks: 1 ) - Please choose one
The flatten organizations are considered to be:
► Small and narrow spans of control
► Large and wide spans of control
► Tight control and strict discipline
► More focused expertise on a given area
Question No: 3 ( Marks: 1 ) - Please choose one
Which of the following shows all people, positions, reporting relationships, and lines of formal communication in the organization?
► Objectives chart
► Organizational chart
► Position chart
► Pert chart
Question No: 4 ( Marks: 1 ) - Please choose one
Mr. Khalid rate one of his professors high on teaching dimension, knowledge and ability to motivate students due to his quality of good communication. This is an example of which of the following distortion to perception?
► Halo Effect
► Projection
► Contrast Effects
► Stereotyping
Question No: 5 ( Marks: 1 ) - Please choose one
The organizational external environment is composed of all of the following EXCEPT:
► The customers
► The government
► The employees
► Other organizations
Question No: 6 ( Marks: 1 ) - Please choose one
Website and internet is changing the way companies and individuals communicate. It is an example of which of the following forces for change?
► People
► Technology
► Communication
► Social
Question No: 7 ( Marks: 1 ) - Please choose one
The path-goal theory was developed by ______________.
► Robert House
► Fred Fiedler
► Blake and Mouton
► Vroom and Yetton
Question No: 8 ( Marks: 1 ) - Please choose one
If a wife gained political capital by her marriage to the President of a country, this is an example of which of the following power?
► Referent power
► Legitimate power
► Reward power
► Expert power
Question No: 9 ( Marks: 1 ) - Please choose one
Dependency is inversely proportional to which of the following statement?
►The level of an individual’s personal power
► The number of alternative sources of a particular resource
► The type of informational analysis conducted in a situation
► The financial resources required to solve a problem
Question No: 10 ( Marks: 1 ) - Please choose one
The interactionist view of conflict proposes that functional conflict is:
►Necessary for effective group performance
► An indication of the group maturity level
► Always focused around relationships
► Make group members static and apathetic
Question No: 11 ( Marks: 1 ) - Please choose one
Which of the following is the most important criterion in determining whether conflict is functional or dysfunctional?
►Overall morale
► Turnover rates
► Absenteeism levels
► Performance
Question No: 12 ( Marks: 1 ) - Please choose one
Which dimension of the Big Five model refers to be pleasant and accommodating in social situations?
► Extroversion
► Openness to experience
► Emotional stability
► Agreeableness
Question No: 13 ( Marks: 1 ) - Please choose one
Which of the following is NOT one of the elements of organizational structure?
► Centralization
► Departmentalization
► Work specialization
► Location of authority
Question No: 14 ( Marks: 1 ) - Please choose one
Which is an arrangement whereby an employee, at least on a periodic basis, fulfils his or her regularly scheduled job responsibilities at a remote location which is not operated by the employer.
► Flextime
► Job Sharing
► Telecommuting
► Job rotation
Question No: 15 ( Marks: 1 ) - Please choose one
Which one of the following best describes the process of interaction and integration among the people, companies, and governments of different nations, driven by international trade and investment and aided by information technology?
► Reengineering
► Globalization
► Encroachment
► IT-Era
Question No: 16 ( Marks: 1 ) - Please choose one
Which one of the following can impact international business operations by its affect on business hours, holidays, and days of rest?
► Paralanguage
► Communication barriers
► Religion
► Cultural knowledge
Question No: 17 ( Marks: 1 ) - Please choose one
Which one of the following is NOT an example of regional economic alliances?
► European Union
► Democratic Union of Hungarians
► North American Free Trade Agreement
► Caribbean Community
Question No: 18 ( Marks: 1 ) - Please choose one
Mr. Hassan, Professor of Mathematics, when he starts teaching about a concept, he praises any answer that is close to the right answer. This is an example of which of the following learning theory?
► Classical conditioning
► Operant conditioning
► Social learning
► Contemporary theory
Question No: 19 ( Marks: 1 ) - Please choose one
Learning how to be a better listener and how to be a more effective team player is example of which training?
► Financial
► Technical
► Problem solving
► Interpersonal
Question No: 20 ( Marks: 1 ) - Please choose one
Which of the following typically contain(s) a narrative of events about the organization’s founders, rule breaking, or reactions to past mistakes?
► Stories
► Rituals
► Language
► Reflections
Question No: 21 ( Marks: 1 ) - Please choose one
Phrases such as “more cultural diversity,” “many new entrants with inadequate skills” are
all examples of which force for change?
► Technology
► World politics
► Nature of the work force
► Social trends
Question No: 22 ( Marks: 1 ) - Please choose one
When there is some change in organization that is intentional and goal-oriented activity then it is called;
► Planned change
► Unplanned change
► Evolutionary change
► Revolutionary change
Question No: 23 ( Marks: 1 ) - Please choose one
Which one of the following statement is NOT true regarding the relationship between age and job performance?
► Older workers bring to their job: experience, judgment and strong work ethics
► Older workers have more commitment to quality
► Older workers are perceived as flexible and welcome new technologies
► Older workers are perceived as lacking flexibility and resistant to new technologies
Question No: 24 ( Marks: 1 ) - Please choose one
The relatively stable set of psychological attributes that distinguishes one person from another is called _______.
► Attitude
► Personality
► Perception
► Mind-set
Question No: 25 ( Marks: 1 ) - Please choose one
According to McClelland, what is the need to make others behave in a way that they would not have behaved otherwise?
► The need for power
► The need for achievement
► The need for affiliation
► The need for control
Question No: 26 ( Marks: 1 ) - Please choose one
Theories of leadership that isolate characteristics that differentiate leaders from non-leaders are called:
► Trait theories of leadership
► Behavioral theories of leadership
► Contingency theories of leadership
► Situational theories of leadership
Question No: 27 ( Marks: 1 ) - Please choose one
Which of the following conflict-handling orientation represents a desire to maximize the joint outcomes of two parties involved in conflict?
► Avoidance
► Collaboration
► Accommodation
► Compromise
Question No: 28 ( Marks: 1 ) - Please choose one
McClelland’s theory of needs concentrates on which three needs?
► Power, acceptance and confirmation
► Affiliation, control and realization
► Achievement, realization and acceptance
► Achievement, power and affiliation
Question No: 29 ( Marks: 1 ) - Please choose one
Which of the following is the number of people reporting to a manager?
► Span of control
► Work group size
► Organizational control
► Organizational management
Question No: 30 ( Marks: 1 ) - Please choose one
Which of the following departmentalization is similar to functional departmentalization except that the focus is much more on specific jobs grouped according to activity?
► Process departmentalization
► Product departmentalization
► Geographic departmentalization
► Customer departmentalization
Question No: 31 ( Marks: 1 ) - Please choose one
Which of the following states the minimum acceptable qualifications that the incumbent must possess to perform the job successfully?
► Job description
► Job specification
► Job evaluation
► Job enrichment
Question No: 32 ( Marks: 1 ) - Please choose one
Transmission of which of the following is the primary purpose of socialization?
► Core values to new members
► Task demands
► Information associated with the realistic preview
► Information that allow future employees to master the job
Question No: 33 ( Marks: 1 ) - Please choose one
Messages conveyed through body movements and facial expressions are called:
► Non-verbals
► Physical characteristics
► Semantics
► Excitement
Question No: 34 ( Marks: 1 ) - Please choose one
All of the following are examples of internal forces for change EXCEPT:
► Company Crisis
► Changing work climate
► Declining effectiveness
► Ethical behavior
Question No: 35 ( Marks: 1 ) - Please choose one
ABC manufacturer is a local organization. The CEO of that organization is thinking of expanding his business in international market. What can be the possible reasons of this expansion?
► To earn foreign capital
► To work with untrained labor
► To avoid cultural diversity
► To work under poor working conditions
Question No: 36 ( Marks: 1 ) - Please choose one
The CEO of ABC manufacturer is not satisfied with the sales of his products. He has decided to operate in international market to earn the targeted sales. What can be the possible reason of this expansion?
► To work with untrained labor
► To avoid cultural diversity
► To acquire resources
► To work under poor working conditions
Question No: 37 ( Marks: 1 ) - Please choose one
Usman and Awais are procurement engineers in ABC Corporation. Both have same experience and education. The responsibilities of both are same. But Usman is earning more because of the personal relationships with their boss. Which of the following may be the reason of organizational stress for Awais?
► Salary
► Supervisor
► Injustice
► Safety
Question No: 38 ( Marks: 1 ) - Please choose one
Textile industry of Pakistan
► Economic uncertainty
► Technological change
► Political uncertainty
► Task demand
Question No: 39 ( Marks: 1 ) - Please choose one
Which of the following system comprises the processes and activities involved in performance appraisals?
► Performance management
► Quality management
► Stress management
► Team management
Question No: 40 ( Marks: 1 ) - Please choose one
Performance appraisals can fail due to all of the following reasons EXCEPT:
► Proper rewards for performance
► Lack of appraisal skills
► Lack of proper information
► Unclear language
Question No: 41 ( Marks: 1 ) - Please choose one
If behavioral leadership theories are correct, then which of the following statement is true?
► Leadership behaviors are consistent
► Leaders are born with leadership behaviors
► Leaders’ behavior should be altered
► Leadership skills can be trained
Question No: 42 ( Marks: 1 ) - Please choose one
People with which of the following decision making style work well with others and enjoy social interactions?
► Behavioral
► Directive
► Analytical
► Conceptual
Question No: 43 ( Marks: 1 ) - Please choose one
Which of the following is a structured approach to decision making that focuses on generating alternatives silently, prevents criticism of alternatives, and uses a voting process to identify group choices?
► Devil's advocacy
► The Delphi technique
► Dialectical inquiry
► The nominal group
Question No: 44 ( Marks: 1 ) - Please choose one
Mr. Afaq is working in a sales department of Star Corporation. He gave a personal report to the general manager. In his report he pointed out that the sales staff are not performing their due responsibilities. Afaq’s attitude is showing which of the following component?
► Cognitive
► Affective
► Behavioral
► None of the given option
Question No: 45 ( Marks: 1 ) - Please choose one
On the Managerial Grid, a manager who has a medium concern for both, people and production is a (n):
► Team manager
► Country club manager
► Organization Man Management
► Authority-obedience manager
Question No: 46 ( Marks: 1 ) - Please choose one
The degree to which management of an organization focuses on results or outcomes rather than on the techniques and processes used to achieve those outcomes shows which of the following dimensions of culture?
► Team orientation
► Outcome orientation
► Communications
► Stability
Question No: 47 ( Marks: 1 ) - Please choose one
Mr. Usman is a manager in a company. He is promoted to a higher position where he has to give orders to his friends. Which of the following types of conflict is faced by Mr. Usman?
► Inter-role Conflict
► Intrapersonal Conflict
► Intra-role Conflict
► Interpersonal Conflict
Question No: 48 ( Marks: 1 ) - Please choose one
Sami is developing marketing page for the company web site and is concerned about the appearance of his active links. He seeks reactions from fellow employees. The reactions he seeks are part of the:
► Adjourning phase
► Encoding phase
► Decoding phase
► Feedback phase
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