FINALTERM EXAMINATION
Spring 2010
MGT502- Organizational Behaviour (Session - 2)
Time: 90 min
Marks: 69
Question No: 1 ( Marks: 1 ) - Please choose one
Dissatisfaction expressed through active and constructive attempts to improve the conditions is called:
► Exit
► Voice
► Loyalty
► Neglect
Question No: 2 ( Marks: 1 ) - Please choose one
Relevant personal characteristics affecting perception of the perceiver are:
► Attitudes
► Interests
► Past experiences
► All of the given options
Question No: 3 ( Marks: 1 ) - Please choose one
Hassan derives a great sense of belongingness, acceptance and friendship from his relationships with his extended family. Which of Maslow’s needs is Hassan fulfilling through these relationships?
► Self-actualization
► Esteem
► Social
► Physiological
Question No: 4 ( Marks: 1 ) - Please choose one
Which of the following is the most likely explanation for the higher absentee rate of women in the workplace?
► Women tend to have more illnesses that keep them from work than do men
► Traditionally, women have had the responsibility of caring for home and family
► Women tend to be less satisfied with their jobs than men
► Women tend to work in jobs that have less flexible schedules than men do
Question No: 5 ( Marks: 1 ) - Please choose one
Which of the following is one of the drawbacks of group decision making?
► More knowledge through pooling of group resources
► More amount of time is required to make a decision
► Increased acceptance & commitment due to voice in decisions
► Greater understanding due to involvement in decision stages
Question No: 6 ( Marks: 1 ) - Please choose one
What result does groupshift have on the decisions a group makes?
► They are less effective
► They are generally riskier
► They are made more quickly
► They are objectively incorrect
Question No: 7 ( Marks: 1 ) - Please choose one
Sumeera has been working in a packaging company for last ten years. She is the most senior employee of her department that’s why her manager frequently relies on her judgment. Whenever manger goes out of city for work, he put Sumeera in charge because he knows she will handle work efficiently in his absence. What type of trust relationship is this?
► Reward-based trust
► Knowledge-based trust
► Identification-based trust
► Deterrence-based trust
Question No: 8 ( Marks: 1 ) - Please choose one
Asad and Saad are working in a company. There occurs a conflict between the two due to different views on some decisions. Both are indulging in what type of conflict?
► Interpersonal Conflict
► Interorganizational Conflict
► Intergroup Conflict
► Person-role Conflict
Question No: 9 ( Marks: 1 ) - Please choose one
A company redesigns the jobs of the workers in accounts receivables, so that instead of simply billing customers, they will also be responsible for following up on non-payment, liaising between customers and the departments billing them, and other related tasks. What term would best be used to describe these changes?
► Job rotation
► Job enlargement
► Job enrichment
► Job sharing
Question No: 10 ( Marks: 1 ) - Please choose one
A business firm that has extensive international operations in more than one foreign country is an example of________________.
National ► organization
Multinational ► organization
Foreign ► organization
None of ► the given options
Question No: 11 ( Marks: 1 ) - Please choose one
Which one of the following is NOT an example of regional economic alliances?
European ► Union
Democratic Union of ► Hungarians
North ► American Free Trade Agreement
Question No: 12 ( Marks: 1 ) - Please choose one
Measuring performance, providing feedback and conducting progress review is called:
Planning ►
Developing ►
Monitoring ►
Leading ►
Question No: 13 ( Marks: 1 ) - Please choose one
Setting Goals, establishing and communicating elements and standards is called:
Planning ►
Developing ►
Monitoring ►
Leading ►
Question No: 14 ( Marks: 1 ) - Please choose one
Sensitivity training is also called:
Laboratory ► Training
Z- ► Groups
Focus ► Groups
► None of the given options
Question No: 15 ( Marks: 1 ) - Please choose one
According to the career stage model, what are the four stages that people pass through in their careers?
Establishment, maintenance, subsistence, ► and withdrawal
Establishment, maintenance, peak, and ► endowment
Establishment, progression, advancement, and ► endowment
Establishment, advancement, maintenance, and ► withdrawal
Question No: 16 ( Marks: 1 ) - Please choose one
Performance evaluations are used as a mechanism for all of the following EXCEPT:
Identifying training and development ► needs
Monitoring the success of marketing ► strategies
Determining promotions of ► employees
Human ► resource planning
Question No: 17 ( Marks: 1 ) - Please choose one
The primary or dominant values that are accepted throughout the organization are called:
Uniform ► cultures
Formalization ►
Core ► values
Cultural ► Liabilities
Question No: 18 ( Marks: 1 ) - Please choose one
Which of the following is an example of change in the nature of the work force?
Global ► Competitors
Workplace ► attendance
Mergers ► and consolidations
Cultural ► diversity of employees
Question No: 19 ( Marks: 1 ) - Please choose one
Which of the following refers to the network of personal and social relations that is developed spontaneously between people associated with each other?
Formal ► organization
Informal ► organization
Business ► organization
Government ► organization
Question No: 20 ( Marks: 1 ) - Please choose one
Which emotions are the emotions an individual actually is experiencing, despite what they might apparently show?
Felt ►
Displayed ►
Conditional ►
Exposed ►
Question No: 21 ( Marks: 1 ) - Please choose one
Which of the following is the ability to affect the perceptions, attitudes, or behaviors of others?
Control ►
Legitimacy ►
Coercion ►
Influence ►
Question No: 22 ( Marks: 1 ) - Please choose one
Ali strongly disagrees with the current strategic plan, but he is afraid that his vote against it at the next meeting will hurt his chances for promotion. Ali schedules a dentist appointment for the same time as the meeting in order to avoid the vote. Which political behavior technique has Ali used?
Building ► image
Controlling the ► agenda
Using ► outside experts
Game ► playing
Question No: 23 ( Marks: 1 ) - Please choose one
Techniques of political behavior include all of the following EXCEPT:
Controlling the ► agenda
Leveraging ► technology
Building ► coalitions
Using ► outside experts
Question No: 24 ( Marks: 1 ) - Please choose one
Which of the following is least accurate about Ohio-State Study?
High-high styles sometimes had negative ► relationship
High-high ► leaders generally had superior subordinate performance
High ► initiating structure is positively related to grievances
High ► consideration is positively related to manager’s evaluation
Question No: 25 ( Marks: 1 ) - Please choose one
Which of the following shows all people, positions, reporting relationships, and lines of formal communication in the organization?
Objectives ► chart
Organizational ► chart
Position ► chart
Pert ► chart
Question No: 26 ( Marks: 1 ) - Please choose one
When decision-making authority is concentrated at the top of the organizational hierarchy, this is called which of the following?
Formalized ► decentralization
Decentralization ►
Formalization ►
Centralization ►
Question No: 27 ( Marks: 1 ) - Please choose one
Job enlargement is largely a response to which of the following?
Decreases ► in productivity
A need to ► overcome the limitations of overspecialized work
A need ► to re-engineer jobs due to an increase in the utilization of technology
The ► disappointing affects of job rotation
Question No: 28 ( Marks: 1 ) - Please choose one
The variability in interview results across an applicant pool is reduced by using a standardized_____.
Approach ► for recruiting applicants
Pool of ► applicants
Set of ► interview questions
Time frame ► for scheduling interviews
Question No: 29 ( Marks: 1 ) - Please choose one
ABC is a manufacturing company. R&D department suggested some changes in their product line. But employees of marketing department were reluctant in accepting this change. A meeting was held to remove the ambiguity and all pros and cons were discussed which resulted in better decision. In this case the resistance to change from the marketing department resulted in which of the following?
Positive ► decision
Negative ► decision
Conflicting ► decision
Irrational ► decision
Question No: 30 ( Marks: 1 ) - Please choose one
Which of the following is the individual source of resistance to change?
Structural ► inertia
Threat to ► expertise
Dislike ► of change agent
Threatened ► power
Question No: 31 ( Marks: 1 ) - Please choose one
Which of the following is the individual source of resistance to change?
Structural ► inertia
Threat to ► expertise
Dislike ► of implied criticism
Threatened ► power
Question No: 32 ( Marks: 1 ) - Please choose one
International business is growing due to all of the following reasons EXCEPT:
Consumer ► demand
Government ► policies on trade
New ► institutions to support trade
Slow ► improvement of technology
Question No: 33 ( Marks: 1 ) - Please choose one
The CEO of ABC manufacturer is not satisfied with the sales of his products. He has decided to operate in international market to earn the targeted sales. What can be the possible reason of this expansion?
To work ► with untrained labor
To avoid ► cultural diversity
To ► acquire resources
To work ► under poor working conditions
Question No: 34 ( Marks: 1 ) - Please choose one
Which of the following is a person’s adaptive response to a stimulus that places excessive psychological or physical demands on a person?
Stress ►
Tension ►
Burn-out ►
Whistle ► blowing
Question No: 35 ( Marks: 1 ) - Please choose one
Which of the following performance component is about addressing poor performance and improving good performance?
Planning ►
Monitoring ►
Rewarding ►
Developing ►
Question No: 36 ( Marks: 1 ) - Please choose one
Which of the following system comprises the processes and activities involved in performance appraisals?
Performance ► management
Quality ► management
Stress ► management
Team ► management
Question No: 37 ( Marks: 1 ) - Please choose one
All of the following are examples of indirect compensations EXCEPT:
Breaks ►
Bonuses ►
Pensions ►
Educational ► assistance
Question No: 38 ( Marks: 1 ) - Please choose one
Which of the following variables adversely affects organization's performance?
Organizational ► citizenship
Productivity ►
Turnover ►
Job ► satisfaction
Question No: 39 ( Marks: 1 ) - Please choose one
Mr. Imran has the ability to understand the emotional makeup of other people. He is exhibiting which of the following components of emotional intelligence?
► Self-awareness
► Empathy
► Handling relationship
► Managing emotions
Question No: 40 ( Marks: 1 ) - Please choose one
Which of the following is an example of instrumental values?
► Politeness
► Recognition
► Achievement
► Family security
Question No: 41 ( Marks: 1 ) - Please choose one
Mr. Ali is a top level manager at ABC Corporation. He has achieved everything he desired in his life. The only thing he misses is the relationships. At this point of career he really needs warm friendships. Identify the need of Mr. Ali.
► Need for achievement
► Need for affiliation
► Need for power
► Need for motivation
Question No: 42 ( Marks: 1 ) - Please choose one
The management of Star Chemicals formed a team of employees responsible to arrange the maintenance, establish production targets and schedule the work. Moreover the members themselves take responsibility of work assigned to them. It is an example of which of the following types of teams?
► Task oriented team
► Problem solving team
► Self managed teams
► Cross functional team
Question No: 43 ( Marks: 1 ) - Please choose one
The graphic portrayal of a two-dimensional view of leadership styles by Blake and Mouton is known as:
► Least preferred co-worker scale
► Leader-participation model
► Autocratic-democratic continuum
► Managerial grid
Question No: 44 ( Marks: 1 ) - Please choose one
In a manufacturing organization supervisors and plant managers have which of the following type of authority?
► Line authority
► Functional authority
► Staff authority
► All of the given options
Question No: 45 ( Marks: 1 ) - Please choose one
Naveed is relatively new employee and wants to make sure that he makes a good impression on his coworkers and supervisor. He agrees with the supervisor’s opinion most of the time and is always doing nice things for him. Naveed is attempting to use:
► Political behavior
► Conflict management
► Fastidious behavior
► Impression management
Question No: 46 ( Marks: 1 ) - Please choose one
The two parties A and B have a conflict and are unable to resolve it by themselves so they mutually agree to consult M. Zafer, an attorney and trusted friend, to help them informally to solve their problem.M. Zafer’s role is that of a (n):
► Mediator
► Arbitrator
► Conciliator
► Consultant
Question No: 47 ( Marks: 1 ) - Please choose one
All of the following are characteristics of the organic model except:
► Cross-functional teams
► Narrow spans of control
► Cross-hierarchical teams
► Employee discretion
Question No: 48 ( Marks: 1 ) - Please choose one
The organizational external environment is composed of all of the following EXCEPT:
► The customers
► The government
► The employees
► Other organizations
Question No: 49 ( Marks: 3 )
A successful change requires a positive shift in people’s attitudes and behaviors. Do you agree with this statement or not? Discuss.
Question No: 50 ( Marks: 3 )
Explain the networked global organization model.
Question No: 51 ( Marks: 5 )
Do you think Government rules and regulation influence the organizations’ HR decisions? Explain.
Question No: 52 ( Marks: 5 )
What are the ingredients of Total Quality Management?
Question No: 53 ( Marks: 5 )
Explain the inter-group development technique for organizational development. How is it different from team building technique of OD?
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