FINALTERM EXAMINATION
Fall 2009
MGT502- Organizational Behaviour (Session - 2)
Time: 120 min
Marks: 92
Question No: 1 ( Marks: 1 ) - Please choose one
Which one of the following is defined as a social entity composed of two or more people which functions on a relatively continuous basis to achieve a common goal or set of goals.
► Community
► Organization
► Partnership
► Treaty
Question No: 2 ( Marks: 1 ) - Please choose one
Which of the following are identified as new managerial functions?
► Planning and organizing
► Leading and controlling
► Directing and monitoring
► TQM and continuous improvement
Question No: 3 ( Marks: 1 ) - Please choose one
Which of the following is defined as intellectual and mechanical processes used by an organization to transform inputs into products or services?
► Mechanism
► Technology
► Operational system
► Information system
Question No: 4 ( Marks: 1 ) - Please choose one
Faizan, a supervisor, has to choose between two different suggestions offered by employees about work schedule. Which one of the following will be most suitable for Faizan?
► Inductive reasoning
► Spatial visualization
► Deductive reasoning
► Perception
Question No: 5 ( Marks: 1 ) - Please choose one
According to the Big Five model; people having personality dimension of openness to experience are:
► Caring and dependable
► Flexible and risk taker
► Outgoing and talkative
► Tolerant and self-hearted
Question No: 6 ( Marks: 1 ) - Please choose one
The ability of a person to manipiulate his/her emotions according to a given situation is called________________.
► Emotional Intelligence
► Emotional Constraints
► Affective Emotions
► Cognitive dissonance
Question No: 7 ( Marks: 1 ) - Please choose one
According to which of the following decision making model; people seek solutions that are satisfactory and sufficient?
► Bounded Rational
► Three Component Model
► Contingency
► Rational
Question No: 8 ( Marks: 1 ) - Please choose one
When individuals compare their outcomes and inputs against those of others, the framework is ______________.
Adeel Abbas
► Equity theory
► Expectancy theory
► Reinforcement theory
► Two Factor theory
Question No: 9 ( Marks: 1 ) - Please choose one
Which of the following is NOT a biographical characteristic?
► Region
► Age
► Sex
► Tenure
Question No: 10 ( Marks: 1 ) - Please choose one
What does MBO provide for the individual employee?
► Specific performance objectives
► Precise job descriptions
► Clear direction and purpose
► Higher salaries
Question No: 11 ( Marks: 1 ) - Please choose one
Which of the following groups is defined by the organization’s structure?
► Informal
► Friendship
► Interest
► Formal
Question No: 12 ( Marks: 1 ) - Please choose one
A team in which a significant amount of communication and interaction occurs electronically rather than face to face is referred to as:
► A research and development team
► A self-managed work team
► A problem solving team
► A virtual team
Question No: 13 ( Marks: 1 ) - Please choose one
Which of the following are the two dimensions of leader behavior explained in the OhioState studies?
► Initiating structure and consideration
► Employee-oriented and production-oriented
► Concern for people and concern for production
► Operant conditioning and classical conditioning
Question No: 14 ( Marks: 1 ) - Please choose one
Which step determines whether understanding has been achieved during the communication process?
► Decoding
► Feedback
► Channel
► Encoding
Question No: 15 ( Marks: 1 ) - Please choose one
Which of the following is NOT an example of upward communication?
► Informing employees of policies
► Suggestion boxes
► Grievance procedures
► A letter to your boss
Question No: 16 ( Marks: 1 ) - Please choose one
Bilal tells his boss only what he believes the boss wants to hear. Bilal is engaging in:
► Filtering
► Defensiveness
► Selective perception
► Selective selection
Filtering refers to a sender's purposely manipulating information so it will be seen more favorably by the receiver. For example, when a manager tells his boss what he feels his boss wants to hear, he is filtering information
Question No: 17 ( Marks: 1 ) - Please choose one
Which of the following leadership model integrates the expectancy theory of motivation with the Ohio
Adeel Abbas
► Contingency
► Path-goal
► Leader-participation
► Cognitive arousal
Question No: 18 ( Marks: 1 ) - Please choose one
The transactional and transformational leadership should be viewed as:
► Opposing approaches to accomplishing goals
► Subcomponents of situational leadership
► Building blocks of charismatic leadership
► Cumulative forms of leadership
Question No: 19 ( Marks: 1 ) - Please choose one
Which of the following is a feeling of devotion, duty, or attachment to somebody or something?
► Integrity
► Consistency
► Loyalty
► Reliability
Question No: 20 ( Marks: 1 ) - Please choose one
The new manager-employee relationship is an example of which of the following type of trust?
► Deterrence-based
► Knowledge-based
► Identification-based
► Supposition-based
Question No: 21 ( Marks: 1 ) - Please choose one
When a bank robber points a gun at a bank employee, which of the following is his base of power?
► Coercive
► Legitimate
► Positional
► Authoritative
Question No: 22 ( Marks: 1 ) - Please choose one
Which of the following types of power requires acceptance of the leader’s authority by members of the organization?
► Personal
► Organizational
► Legitimate
► Positional
Adeel Abbas
Question No: 23 ( Marks: 1 ) - Please choose one
Cricket stars influence people's choice of athletic shoes and cola drinks. People are admired due to which of the following power?
► Referent
► Expert
► Legitimate
► Personal
Question No: 24 ( Marks: 1 ) - Please choose one
High job specialization can lead to which of the following type of conflict?
► Communication
► Structural
► Personal-variable
► Job-related
Question No: 25 ( Marks: 1 ) - Please choose one
Which of the following is mostly likely to promote the success of mediation?
► High motivation of the disputing parties
► Shared perceptions of the mediator as coercive
► Shared perceptions of the mediator as biased
► Extensive experience of the mediator
Question No: 26 ( Marks: 1 ) - Please choose one
Which of the following can be described as being loose in structure and a catalyst for open lines of communications throughout the organization which results in an increased flow of information?
Centralization ►
► Decentralization
Departmentalization ►
Simple ► organizations
A decentralized organization can be described as for open lines of communications
Question No: 27 ( Marks: 1 ) - Please choose one
A tall, centralized hierarchy of authority and top-down communication and decision making are characteristics of which of the following organizational structures?
Organic ► structure
Matrix ► structure
Mechanistic ► structure
Functional ► structure
Question No: 28 ( Marks: 1 ) - Please choose one
A Plant Manager overseeing the functions of the Manager of Engineering, the Manager of Accounting, and the Manager of Manufacturing is an example of:
Product ► departmentalization
Geographical ► departmentalization
Functional ► departmentalization
Process ► departmentalization
Question No: 29 ( Marks: 1 ) - Please choose one
Which of the following statement is TRUE with regard to boundaryless organizations?
These organizations attempt ► to emulate simple structure
These remove the horizontal ► boundaries of management
These do not adopt participative ► decision making style
Team members will be rewarded ► for mastering multiple skills
Question No: 30 ( Marks: 1 ) - Please choose one
Which of the following are the forces that affect how an organization designs its structure?
Suppliers, competitors, job ► design
Suppliers, job design, ► customers
Environment, economic forces, ► competitors
Environment, ► technology, and human resources
Question No: 31 ( Marks: 1 ) - Please choose one
Giving workers more control over how a task is to be completed often leads to job enrichment because:
Workers can think out their own ► way of tackling the task
Change their pattern of working ► when they want
Feel more responsible for ► achieving the end product
All of the given ► options
Adeel Abbas
Question No: 32 ( Marks: 1 ) - Please choose one
Which of the following characterizes non-routine or complicated technologies?
High task variety and high task ► analyzability
Low task variety and high task ► analyzability
Low task variety and Low task ► analyzability
High ► task variety and low task analyzability
Non-routine or complicated technologies are characterized by high task variety and low task analyzability.
Question No: 33 ( Marks: 1 ) - Please choose one
When the people are asked to envision the organization in five years and to describe what is different is called:
Discovery ►
Dreaming ►
Design ►
Destiny ►
Question No: 34 ( Marks: 1 ) - Please choose one
In practice, organizations use interviews _____.
To determine ► applicant-organization fit
Solely to assess specific, job ► relevant skills
To manipulate an applicant’s ► image of the company
To assess a candidate’s credit ► history
Question No: 35 ( Marks: 1 ) - Please choose one
Question No: 36 ( Marks: 1 ) - Please choose one
Performance is a function of which of the following factors?
Skill, willingness to act and ► reward
Ability, motivation and ► opportunity
Knowledge, skills and ► abilities
Tasks, incentives and ► rewards
Adeel Abbas
Question No: 37 ( Marks: 1 ) - Please choose one
Cultures within an organization, typically defined by department designations and geographical separation are called:
Multi cultures ►
National ► Cultures
Dominant ► Cultures
Subcultures ►
Question No: 38 ( Marks: 1 ) - Please choose one
Which characteristic is NOT reflective of subcultures?
Includes ► core values of the organization
Typically defined by department ► designations
Includes values shared only ► within the organization
Includes values unique to ► members of a department or group
Question No: 39 ( Marks: 1 ) - Please choose one
Consistency of behavior is an asset to an organization when it faces which of the following?
Massive ► changes
A dynamic ► environment
An unknown ► environment
A stable ► environment
Question No: 40 ( Marks: 1 ) - Please choose one
Looking for better way to stay is called:
Reactive ► change
Anticipatory ► change
Radical Change ►
Incremental ► Change
Question No: 41 ( Marks: 1 ) - Please choose one
When there is some change in organization that is intentional and goal-oriented activity then it is called;
Planned ► change
Unplanned ► change
Evolutionary ► change
Revolutionary ► change
Question No: 42 ( Marks: 1 ) - Please choose one
Which of the following technique refer to the application of direct threats or force upon resisters?
Exploitation ►
Cooptation ►
Manipulation ►
► Coercion
Adeel Abbas
Question No: 43 ( Marks: 1 ) - Please choose one
If a manger is responsible to define goals, establish an overall strategy for achieving those goals and matching activities accordingly, then which one of the following functions is he/ she performing?
Planning ►
Organizing ►
Leading ►
Controlling ►
Question No: 44 ( Marks: 1 ) - Please choose one
Which emotions are the emotions an individual actually is experiencing, despite what they might apparently show?
Felt ►
Displayed ►
Conditional ►
Exposed ►
Question No: 45 ( Marks: 1 ) - Please choose one
The communication used by managers to provide job instructions is an example of:
Downward ► communication
Lateral ► communication
Directional ► communication
Diagonal ► communication
Question No: 46 ( Marks: 1 ) - Please choose one
All of the following are the examples of reward power EXCEPT:
Pay ►
Work ► assignments
Promotion ►
Transfer ►
Question No: 47 ( Marks: 1 ) - Please choose one
A person in the organization may have crucial information about a statistical breakthrough of great importance to the organization and its strategic marketing plan. This is an example of which of the following power?
Referent ►
Legitimate ►
Reward ►
Expert ►
Question No: 48 ( Marks: 1 ) - Please choose one
Keeping subordinates informed about company policies and the penalties for violating those policies is an example of using which of the following power?
Referent ►
Legitimate ►
Expert ►
Coercive ►
Question No: 49 ( Marks: 1 ) - Please choose one
Which of the following best describes a leader?
Being a leader also means ► being a manager
Leaders can emerge from with in ► a group
Leaders are appointed to their ► positions
Leaders influence others beyond ► the formal authority
Question No: 50 ( Marks: 1 ) - Please choose one
Which of the following statements about gender difference in leadership is correct?
There is no difference in ► leadership on the basis of gender
Women leaders are not good at ► negotiation
Men leaders seem to be more ► supportive and patient
Women tend to adopt democratic ► leadership style
Question No: 51 ( Marks: 1 ) - Please choose one
Which of the following is the system of task, reporting, and authority relationships within which the work of the organization is done?
Organizational ► goals
Organizational ► structure
Organizational ► system
Organizational ► charts
Question No: 52 ( Marks: 1 ) - Please choose one
Which of the following is the manner in which divided tasks are combined and allocated to work groups?
Departmentalization ►
Specialization ►
Formalization ►
Standardization ►
Question No: 53 ( Marks: 1 ) - Please choose one
Environmental uncertainty exists when managers:
Relax the constraints on product ► demand
Attempt to simplify the general ► environment
Attempt to stabilize the task ► environment
Have difficulty predicting ► the impact of environmental factors
Question No: 54 ( Marks: 1 ) - Please choose one
The job design method aimed at increasing the motivational factors in a job is called:
Job ► enrichment
Job ► enlargement
Job rotation ►
Cross-training ►
Question No: 55 ( Marks: 1 ) - Please choose one
Which of the following selection technique is most commonly used worldwide?
Work sample ► test
Interview ►
Background ► check
Performance-simulation ► tests
Question No: 56 ( Marks: 1 ) - Please choose one
Website and internet is changing the way companies and individuals communicate. It is an example of which of the following forces for change?
People ►
Technology ►
Communication ►
Social ►
Question No: 57 ( Marks: 1 ) - Please choose one
All of the following are examples of internal forces for change EXCEPT:
Company Crisis ►
Changing work ► climate
Declining ► effectiveness
Globalization ►
Question No: 58 ( Marks: 1 ) - Please choose one
Which of the following is the individual source of resistance to change?
Structural ► inertia
Threat to ► expertise
Dislike of change ► agent
Threatened ► power
Question No: 59 ( Marks: 1 ) - Please choose one
Which of the following is the organizational source of resistance to change?
Fear of ► unknown
Economic ► threat
New ► social relationship
Threatened ► power
1. Habit: Life is complex, to cope with having to make hundreds of decisions everyday, we all rely on habits or programmed responses.
2. Security: People with a high need for security are likely to resist change because it threatens their feelings of safety.
3. Economic factors: Another source of individual resistance is concern that changes will lower one’s income.
4. Fear of the unknown: Changes substitute ambiguity and uncertainty for the known.
5. Selective information processing: Individuals shape their world through their perceptions. Once they have created this world, it resists change.
Question No: 60 ( Marks: 1 ) - Please choose one
Few years earlier there was a huge market of Window Air conditioner in Pakistan
Changing ► values
Changing nature of ► workforce
Knowledge ► explosion
Rapid ► product obsolescence
not sure
Question No: 61 ( Marks: 1 ) - Please choose one
Which of the following is the process in which data is gathered, analyzed, summarized and returned to those who generated them?
Process ► Consultation
Survey ► feedback
Inter-group ► development
Sensitivity ► Training
Question No: 62 ( Marks: 1 ) - Please choose one
Textile industry of Pakistan
Economic ► uncertainty
Technological ► change
Political ► uncertainty
Task demand ►
Question No: 63 ( Marks: 1 ) - Please choose one
Which of the following performance management component is about acknowledging good performance?
Planning ►
Monitoring ►
Rewarding ►
Rating ►
Question No: 64 ( Marks: 1 ) - Please choose one
Which of the following is NOT an HR’s role in career development?
Taking career development ► initiatives
Polishing leadership ► qualities
Matching individual and ► organization needs
Identification of career ► opportunities
Question No: 65 ( Marks: 3 )
Who in organizations are responsible for managing change activities?
Question No: 66 ( Marks: 5 )
What can management do to create a more ethical culture within an organization?
Question No: 67 ( Marks: 10 )
Describe the advantages and disadvantages of External Change Agents.
Question No: 68 ( Marks: 10 )
Discuss the contemporary change issues managers are facing these days.
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